www.ilukalondon.com is a site operated by Iluka London Limited. We are registered in England and Wales under company number 10346810 with our registered office at Park Mill Farm, Shillinglee, Chiddingfold, Surrey, GU8 4SY.
Payment on the website is through Paypal. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express. You do not need to have a Paypal account set up to use Paypal. We can also accept a bank transfer. This can be done by selecting the bank transfer option at check out. The order will be placed and then please make the bank transfer using the payment details provided. Please remember to use your order number as a payment reference. Your order will not be shipped until the funds have cleared in our account.
Prices shown on the website exclude VAT. We are not currently Vat registered. However, we reserve the right to add VAT if we become VAT registered. If this occurs you will be given the chance to cancel your order prior to being charged for the order. We reserve the right to alter prices at any time. Any price changes will be confirmed to you at the time of ordering.
Whilst every effort has been made to portray the true colours and textures of our products, slight variations may occur. All measurements quoted are to the nearest 3mm.
Your privacy is important to us so we only use the information you provide about yourself when using our website to assist us in improving our service to you. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
We may monitor traffic to our site and collect the following information:
The reasons for this are to make ongoing improvements to our website based on this data and to see our most popular sources of business.
We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
You have the right to cancel the purchase of a good without having to give a reason at any time within seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
All notices you send us must be sent to the contact details on this site). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. We reserve the right to modify these terms and conditions without notice to you.
All rights, including copyright, for this website are owned by or licensed to Iluka London. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Iluka London. You may not modify or distribute anything on this website for any purpose.