CONTACT

For trade discounts, further information regarding any of our products, bespoke project enquiries or any other queries please get in touch

 

Email: info@ilukalondon.com
Phone: +44 (0) 203 384 9633

 





 

 

This page sets out the terms and conditions on which we supply the goods listed on our Website. By ordering any of our goods you agree to be bound by these terms and conditions. Before placing an order, if you have any questions relating to these terms and conditions please contact us by e-mail at: info@ilukalondon.com or call us on +44 (0) 203 3849633. We request that you read through these terms and conditions carefully before placing an order and also read all details regarding our privacy policy.

 

  1. Introduction

www.ilukalondon.com is a site operated by Iluka London Limited. We are registered in England and Wales under company number 10346810 with our registered office at Park Mill Farm, Shillinglee, Chiddingfold, Surrey, GU8 4SY.

 

PAYMENT

Payment on the website is through Paypal. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express.  You do not need to have a Paypal account set up to use Paypal. We can also accept a bank transfer. This can be done by selecting the bank transfer option at check out. The order will be placed and then please make the bank transfer using the payment details provided. Please remember to use your order number as a payment reference. Your order will not be shipped until the funds have cleared in our account.

 

PRICES & VAT

Prices shown on the website exclude VAT. We are not currently Vat registered. However, we reserve the right to add VAT if we become VAT registered. If this occurs you will be given the chance to cancel your order prior to being charged for the order. We reserve the right to alter prices at any time. Any price changes will be confirmed to you at the time of ordering.

 

PORTRAYAL OF PRODUCTS

Whilst every effort has been made to portray the true colours and textures of our products, slight variations may occur. All measurements quoted are to the nearest 3mm.

 

  1. Privacy Policy & Cookies

Your privacy is important to us so we only use the information you provide about yourself when using our website to assist us in improving our service to you. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

 

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.  You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

 

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our site. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are to make ongoing improvements to our website based on this data and to see our most popular sources of business.

 

Third Party Cookies

We use Google Analytics to analyse the use of our website. Google analytics uses cookies to generate statistics and other information about website use.  track and report website traffic. These cookies are stored on users cookies. The information generated relating to our websites is used to create reports about the use of the website. Google will store this information. Please refer to their privacy policy. Occasionally we may use other web analytics or analysis tools, also used to generate reports about the use of our website. You have the ability to delete cookies stored on your computer at any time by going to the ‘clear browsing data’ on your web browser.

 

Disclosure of personal data

We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

 

Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of bespoke goods made to your specifications or clearly personalized.

 

  1. Notices

All notices you send us must be sent to the contact details on this site). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

 

  1. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. We reserve the right to modify these terms and conditions without notice to you.

 

COPYRIGHT

All rights, including copyright, for this website are owned by or licensed to Iluka London. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Iluka London. You may not modify or distribute anything on this website for any purpose.